Refund Policy

14-Day Money-Back Guarantee

If you are not satisfied with Fizzy Pro, you may request a full refund within 14 days of your first payment. This guarantee applies to your initial subscription purchase only. No questions asked.

To request a refund, email us at leduchieu642@proton.me with the subject line "Refund Request" and include the email address associated with your account. We will process your request within 2 business days.

EU and EEA Consumers — Statutory Right of Withdrawal

If you are a consumer in the European Union or European Economic Area, you have a statutory right under the EU Consumer Rights Directive (2011/83/EU) to withdraw from this contract within 14 days of your purchase without giving any reason.

To exercise your right of withdrawal, contact us before the 14-day period expires:

• Email: leduchieu642@proton.me
• Subject line: "Withdrawal Request"
• Include: your account email address and the date of purchase

We will confirm receipt of your withdrawal request and issue a full refund within 14 days of receiving your request, using the same payment method used for the original purchase.

After the 14-Day Window

Payments made after the initial 14-day period are generally non-refundable, including renewal charges. If you believe exceptional circumstances apply, contact us and we will assess your case fairly.

Subscription Cancellation

You may cancel your Pro subscription at any time from your account settings. Cancellation is effective at the end of your current billing period — you will continue to have access to Pro features until then. We do not offer pro-rated refunds for unused time within a billing period.

After cancellation, your account reverts to the free tier. Your data is retained and remains accessible.

How Refunds Are Processed

All payments are processed by Paddle (Paddle.com Market Limited), who acts as the Merchant of Record for Fizzy subscriptions. Approved refunds are issued by Paddle back to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

If you purchased via Paddle and have a billing dispute, you may also contact Paddle support directly. However, reaching out to us first is usually faster.

Chargebacks

If you have a concern about a charge, please contact us first at leduchieu642@proton.me — we are committed to resolving billing issues quickly and fairly. Filing a chargeback before contacting us can delay resolution. Nothing in this policy limits your right to dispute a charge with your bank or payment provider.

Contact

For any refund or billing question: leduchieu642@proton.me. Please include your account email and, if available, your Paddle order number.